Privacy Policy

Last updated:

Oct 18, 2024

1. Introduction

Saadrey Creation ("us", "we", or "our") operates the Unstuckd website and platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data
- When you create an account, we collect your email address, name, and any other information you choose to provide.
- When you book a consultation, we collect payment information through our secure payment processor, Stripe.
- We may collect information about your marketing challenges and goals through optional questionnaires or surveys.
Usage Data
- We may collect information about how you use the Service (e.g., pages visited, links clicked, time spent on pages).
Tracking & Cookies Data
- We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

3. Use of Data

Saadrey Creation uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

4. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Saadrey Creation’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Saadrey Creation may process your Personal Data because:

We need to perform a contract with you (e.g., to provide the consultation service you booked)
You have given us permission to do so (e.g., to send you marketing emails)
Processing is necessary for our legitimate interests (e.g., to prevent fraud, improve our services, or for administrative purposes)
Processing is necessary to comply with a legal obligation (e.g., responding to a court order or legal request)
Processing is necessary to protect your vital interests or those of another person (e.g., in a medical emergency)

5. Data Retention

Business Transactions

If Saadrey Creation is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Saadrey Creation may be required to disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Saadrey Creation
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

6. Disclosure of Data

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request copies of your personal information.
Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: You have the right to request that we erase your personal information, under certain conditions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Data Portability: You have the right to request that we transfer the information we have collected to another organization, or directly to you, under certain conditions.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. "Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

9. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Saadrey Creation aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your Personal Data.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Saadrey Creation relied on your consent to process your Personal Data.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

10. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

12. Payment

All payments for consultations are processed securely through Stripe or Paypal.
By booking a consultation, you agree to pay the expert's listed fee.
Unstuckd facilitates the payment process but is not responsible for any disputes between clients and experts regarding fees.
Refunds for cancelled consultations are subject to the cancellation policy outlined on the platform.

13. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

14. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.